• Premiere Newsletter - August 2017
  • New Premiere Website - under construction
  • new premiere website
  • We’re really excited to tell you that Premiere will shortly have a brand new website, designed with our customers in mind.

    We want to make sure that you have a great experience when visiting Premiere online, and are busy making sure that we provide just that.

    So whether you’re sourcing kitchens for a small exclusive housing development, replacing outdated kitchens in existing homes, or looking for space saving and complementary accessories, you’ll know exactly where to look.

    We’ll bring you more on this exciting development as we near launch.

  • New ranges and products on their way
  • Our product team have been busy developing new and stylish kitchen ranges to complement Premiere's already wide scope of products. These include two contemporary shaker designs and a modern pastel toned kitchen in matt and gloss finishes.

    The new ranges will all be available with the latest clever storage solutions, extended cabinet range and accessories. The ranges are particularly relevant to customers who manage new home developments and provide kitchen solutions for contemporary living.

    If you want to be amongst the first to have details about these ranges, your local Business Development Manager will be happy to provide you with further information.

    Keep an eye out for further updates as we near launch of the new ranges.

  • social housing kitchens
  • Don’t miss out!
  • We want to make sure that you continue to enjoy this newsletter from Premiere, and don’t miss out on the latest news about us and our industry.

    New Data Protection rules coming into force early next year mean that we need to ask your permission to send you Premiere's regular updates by email, and other relevant information.  Many of you will have heard this referred to as GDPR. 

    We're letting you know now that we’ll be contacting you about this in the coming months, and asking your permission to keep you informed so that you don’t miss out.  So please make sure you let us know your preferences when the time comes.
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  • How useful will having a smart home actually be?
  • The internet of things is fast approaching. We often hear that in the not too distant future, everything in the home, and particularly the kitchen will be able to communicate with everything else.

    But what does this actually involve? And will these supposed benefits actually be of any value, or is it change for the sake of change?
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  • Currently, in terms of voice control, you have two main choices - the Amazon Echo and Google Chrome. These can be linked to a variety of different things in the home, including smart lighting, power switches, and thermostats. Both systems are very similar and compatible with a wide variety of different products from a number of smart housing appliance companies, such as Hive and Nest. The Echo has a more mature way of controlling smart devices, but Google Home has Google’s assistant built in.

    There are more options if you are willing to forgo voice control in favour of using your smartphone, the three main ones being lighting, security and heating.

    Some new lighting systems communicate directly with the cloud or your smartphone, so you can control lighting from anywhere in the home. The bulbs are suitable for most standard fittings, meaning that most types of lighting can incorporate some smart technology.

    Furthermore, smart technology can be found in a wide range of security related devices, such as cameras, locks and motion detectors. The set up can initially seem complicated, so some advice from a security company is often wise. It’s also important to bear in mind that there is no point crowding the front of the house with security features, but leaving the back open to intrusion.

    Finally, heating is another area smart technology can be integrated into. Many manufactures offer some kind of smart, remote control thermostat. This allows you to adjust the temperature of the house so that you don’t waste energy when away from home, for example.

    This increased level of control, despite the initial expense, will save you money in the long run, as you won’t spend on energy when you don’t need it. Some smart thermostats can even learn your regular routine, if you have one, so that you needn’t even worry about constantly micro-managing.

  • 3D printing is taking the construction industry by storm
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    Recently, companies have been experimenting with using 3D printers on a range of construction projects. From full scale bridges to houses and treehouses, more and more organisations are incorporating 3D printing into their processes.

    Given the rapid advancements in technology, it seems as though it is only a matter of time before we can replace the traditional construction site used to build a kitchen or even a full house, with a big 3D printer.
  • But is this necessarily a good thing?

    On the one hand, buildings can be produced very quickly. But 3D printing is not without its problems. For a start it is difficult to create things that are aesthetically pleasing, and there are questions about the structural soundness of the materials produced. In order for 3D printing to catch on at this scale, the materials must stand up to the same rigours that other, traditionally manufactured substances can.

    Also, because of the relative novelty of 3D printing, regulators are wary of possible lapses of standards. But if building regulators can be convinced, the potential for 3D printing in the workplace is huge.

    One user for printed housing is the so called zero mile house concept, printing houses for communities with locally available materials, such as plant fibres. Eventually, some areas could be entirely replaced with natural housing, made up of only materials that the local people have in any particular area. The possibilities, therefore, for this technology being used to help people living in poverty is endless, and could make a real difference.

    In all likelihood, 3D printing will have an important role to play in construction sites of the future. But it is not expected that whole houses will be produced using this method soon. Rather, specific components will be produced using a 3D printer. And the advent of this technology will require workers to be re-trained to master the software that the 3D printers rely on.

    But close cooperation between 3D printing and traditional building methods will become commonplace in the construction industry, making the process of development more efficient.

  • Improving customer experience in all areas
  • We’ve just announced some changes in our structure to improve customer experience in the area of accounts. We will be writing to all customers with the information shown below, which explains the changes to our Credit Control team function, now fully under the Premiere banner. This will enable us to much more quickly and proactively resolve any account queries customers may have.

    The team - Sam Smith, Suzanne Nutter, Sarah Lainchbury and Sam Duncan (shown L-R), now all come under Sarah Hughes, Customer Services Manager. They can be contacted on 01452 886100.

    The update from Andy Barham, which will also be communicated to existing customers separately, is as follows:

    customer services
  • August 2017

    Dear Customer

    I am writing to inform you about a few changes to our sales ledger credit control function.

    Over the last 6‐9 months, I have spoken to many customers and I know a number of you have experienced problems with the way ledgers were presented in that it was confusing what exactly matched up for a variety of reasons.

    Traditionally, credit control has sat within a larger Group function, serving all Group companies whilst we, Premiere, have operated as a separate Operation. Whilst this has served us well in the past, it does slow down query resolution and familiarity with what is going on at your site due to this historical separation from the day to day account management.

    Therefore, from 1st August 2017 I have taken the credit control function directly under the Premiere Operation. We have physically moved the offices to sit within our sales and customer care offices and already the closeness has brought a greater understanding of what is going on right now within our customer base and speeding up any resolution query. This is apparent from both customer feedback and the reduction in our debtor days.

    We have also built an additional day delay into our invoicing process to give us the time to ensure any issues on the day of delivery are reflected and amended on the sales order, which in turn drives the invoice, to further ensure a more accurate invoice and ledger.

    From a personnel perspective, Sarah Hughes, our Customer Services Manager, will take management control of the department. This ensures customers have the same focused support through all parts of the administration process from quoting through to payment. Secondly, Sarah Lainchbury, our Senior Credit Controller will be going on maternity leave during October and her position will be filled by Sam Duncan. Sam has over 15 years’ experience working within Premiere and her knowledge of the end to end process will enhance the already strong credit control team greatly.

    We will be changing the manner in which we work and be much more proactive contacting customers to ensure your ledgers are clean without queries and this will help both parties and save you time.

    I hope you will agree that the above changes are positive and demonstrate how we, being a family run business, are agile enough to change and adjust to our customers’ needs, not only within credit control but also for instance, in the exciting new ranges of kitchens launching this Autumn to further enhance you and your customers’ experience.

    I would like to take this opportunity to thank you for your continued support and custom and give you my assurance we will continue to ensure we remain aligned and relevant to your businesses strategy and goals.

    Kind regards

    Andy Barham

    Managing Director

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